Privacy & Cookies

Your privacy is important to us and we are committed to protecting it. COLLETT is registered with the Commercial Register's Office in the Canton Zurich, Switzerland and our processing and retention of personal information is governed by the General Data Protection Regulation 2016/679 (GDPR). For the purpose of GDPR, the data controller is COLLETT, Alte Zugerstrasse 4, 8820 Wädenswil. Switzerland.

This Privacy Policy provides information about how your personal information will be treated as you use By visiting or registering with, you agree to the practices detailed in this Privacy Policy. This Privacy Policy was last amended on 16th January 2019.


  1. What information do we collect
  2. Personal information collected when you visit our website
  3. Personal information submitted when you register
  4. Personal information submitted when you donate
  5. Cookies
  6. Using your information
  7. Disclosing your information
  8. Storing and protecting your information
  9. Your rights
  10. Charities' use of your personal information
  11. Sharing your information with trusted partners
  12. Third party websites
  13. Updates
  14. Contact

1. What information do we collect

1.1. The information we collect depends on how you use our website. We collect four types of information:

(a) data that is automatically collected from all visitors to our website;

(b) personal data that visitors voluntarily submit on registration so that we can provide you with a service;

(c) personal data that individuals submit when registering or accessing a charity or community group account on; and

(d) financial data that visitors voluntarily submit to pay a membership fee or make a donation.

2. Personal information collected when you visit our website

2.1. We collect some information about the Internet Protocol (IP) addresses from visitors to our website. The information that we collect includes the browsers visitors use, what time they visit and which pages are most viewed. Some of this information is stored within web traffic logs, we do this to detect issues and illicit activities on the website. This log data is kept for no more than 6 months.

2.2. Our website uses Google Analytics Demographics and Interest Reporting to collect information about your age, gender and interests.

3. Personal information submitted when you register

3.1. When you register with us as an employer or a volunteer or a donor or partner or as a trainee (e.g. to make a monthly donation or set up a fundraising page) we collect: your title, your first and last name, your email address and your password.

3.2. When you register with us in any capacity using Facebook we obtain access to your basic profile and email address. We use this information to allow you to login and populate basic information about you.

3.3. When a donor or a stakeholder registers with us we collect: the name, email address and telephone number of a primary contact and of a finance contact (if supplied). For unregistered charities we also collect the following information about two bank signatories for the purposes of doing an ID check: full name, address, address history (if applicable), date of birth and telephone number.

3.4 When you register with us as a donor, we collect: your title, your first and last name, your email address, your telephone number and your password.

4. Personal information submitted when you donate

4.1. When you make a one-time donation using our website we collect: your first and last name and your email address, and other information necessary to acknowledge your donation, and recognise you.

4.2. When you make a card payment for your one-time donation your credit or debit card details (including card type, card number and expiry date) are only collected by our third party payment provider (e.g. PayPal). We always ensure any payment providers we work with have appropriate data protection policies. We do not store your credit or debit card details.

4.3. To make a monthly or periodic donation using our website, you must register as a donor and personal information is collected during registration as set out in paragraph 3.1 above. We also collect the following additional information when you set up your monthly or periodic donation: your bank account name, your bank sort-code and your bank account number.

4.4. If you choose to claim Donation Certificate on your donation we will also collect: your declaration of tax status and your home address.

4.5. You may choose to remain anonymous when you make a donation and we will not disclose your name on any public section of the website, or to the trainee you choose to support. You will still need to provide us with your personal details so that we can process your donation and, if applicable, your Donation Certificate claim.

5. Cookies

5.1. Our website uses cookies for some of its features. Cookies let you interact faster and more easily with websites you've visited before. That's because, when you first visit a website, it stores little bits of information, like your login details, so when you return later, it remembers you.

6. Using your information

6.1. We use the personal information we collect and that you provide to us for the following purposes:

(a) to administer donations made (and to make claims for Donation Certificate);

(b) to personalise the look and feel of the website to fit personal preferences which you have told us about. You can use Ads Settings to opt out of Google Analytics for Display Advertising and customise the Google Display Network ads; and

(c) to evaluate the website and work to improve it. We do not link any of the anonymous technical data collected automatically when you visit with any personal data that you may provide to us; and

(d) to send you emails from time to time containing important information about our service, and newsletters with tips, stories and competitions. You are required to opt in to receive this information when you make a donation. You will also always be given the option to unsubscribe from these emails when you receive them and can manage your communications settings within your account, and you may do so at any time.

7. Disclosing your information

7.1 When you make a donation you are able to decide whether you would like this to be anonymous or not. If you do not make the donation anonymous then we will share your name with the category of stakeholders' administrator or the trainee you donated to. If you do make an anonymous donation then your name will not be shared with the stakeholders or trainee.

7.2 When you make a donation you also have the opportunity to opt in to sharing further details with the public by listing you on our website or the trainee you choose to support. If you decide to do this, and your donation is not anonymous, we may share your email address and home address, if you have claimed Donation Certificate or appreciation from the receiving trainee.

7.3 You can manage your communication preferences within your COLLETT account and decide which how you would like COLLETT to share your details. Please be aware that your details may have been passed to the administrator responsible for managing your account. If you wish to stop receiving communication from those we share your contact with beside our internal administrators, please contact them directly.

7.4. If you request a donation certificate for tax purpose, we may pass your details to the Tax and or Customs for the purpose as may be needed. Your Donation Certificate includes your name and home address, for companies, it will include the name of the company, the address, and registration number along with confirmation that you are paying enough tax to allow you to apply for tax rebate.

7.5. We may also be obliged to make operational, personal or financial data accessible for compliance or legal reasons:

(a) to employees or operational partners of COLLETT to deal with any accounts or services provided to you;

(b) to other organisations involved in the processing of donations (PayPal, Post Finance, Sofort and Credit Card Company); and

(c) where we are required to do so by law.

7.6. If you register as a donor, a partner, we will share details with our members or our trusted partners in accordance with below.

8. Storing and protecting your information

8.1 Any information that you send to us via is encrypted (scrambled). We use industry standard security technology which protects your data from interception and misuse by third parties whilst it is being sent over the internet. Whenever we receive information from you, we store it on a secure server, only accessible to authorised personnel. Although we make every effort to create a secure environment for transmission of your personal information, we cannot guarantee the safety of any information you transmit online.

8.2. It is your responsibility to keep your password secure at all times to avoid unauthorised use of your account.

8.3. For operational reasons, the data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (the EEA). It may also be processed by staff operating outside the EEA who work for us or for one of our service providers (such as payment processors). Such staff maybe engaged in, among other things, the processing of your payment details and the provision of support services. By submitting your personal data to us, you agree to this transfer, storing or processing. COLLETT will take all steps reasonably necessary to ensure your data is treated securely and in accordance with this Privacy Policy.

8.4 We will only keep your information for as long as we have a legitimate reason to hold it.

9. Your rights

9.1 You have the right to access information we hold on you.

9.2 If any of your details are incorrect, let us know and we'll amend them right away.

9.3. You have the right to ask us at any time not to process your personal data for marketing purposes.

9.4 You have the right to be forgotten and for the information that we hold on to be deleted. Please note that it may not be possible for us to delete all of your data, as we may need to keep it for legal reasons. For example, we are required by the Swiss Law to keep record for accounting claim records for 6 years.

9.5 If you wish to exercise any of these rights, please contact our help desk on +41 43 833 02 15 or via This email address is being protected from spambots. You need JavaScript enabled to view it..

10. Stakeholders' use of your personal information

10.1. Where you have opted to pass on your personal details to a third party through our website, COLLETT declines all responsibility for the subsequent use of your personal information by them. If you wish to stop receiving further communications from a a third party, please contact them directly.

11. Sharing your information with trusted partners

11.1. In some cases, we may share your contact details with the supporting Foundation or Governments. Their use of your information will be governed by their own data protection policy. They will only use your information to contact you; they will not share your information with a third party without your permission.

12. Third party websites

12.1. This Privacy Policy only applies to Our website may, from time to time, contain links to and from the websites of our partners. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

13. Updates

13.1. We keep this Privacy Policy under review. Any updates we may make to it will be posted on this page and, where appropriate, notified to you by email. Please check periodically for any changes to this Privacy Policy.

14. Contact

14.1. If you have any comments or queries concerning our website, this Privacy Policy or COLLETT's services, please email us at This email address is being protected from spambots. You need JavaScript enabled to view it. or write to us at COLLETT, c/o DCG, Alte Zugerstrasse 4, 8820 Wädenwsil. Switzerland.